Return & Refund Policy

Return Policy

We have a 30-day return policy. You can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@graceandmary.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns are shipped to China, and return shipping costs are paid by the customer.

You can always contact us with any return questions at support@graceandmary.com.

Damages and Issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Perishable goods (such as food, flowers or plants), custom or personalized products, and personal care goods (such as beauty products) cannot be returned. We also cannot accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (EU)

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of ordering, for any reason. As above, the item must be in the same condition you received it (unused, unworn, with tags, in its original packaging), and you will need proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@graceandmary.com.